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  • COVID-19 Protocol

COVID-19 Protocol

 
We are devoted to bringing you the memorable experience of luxury and delight that you expect from The Shelbourne, while ensuring that we continue exceeding all recommendations for cleanliness and sanitation from local authorities and public health experts.

We have always taken great pride in upholding the highest standards of cleanliness and service throughout The Shelbourne, and that commitment has only strengthened in response to Covid-19. We have undertaken a total review of all operating procedures to ensure that our cleaning, hygiene, and service routines are even more rigorous and robust, with additional measures developed in consultation with industry experts and in line with guidance from the HSE ( Ireland's  Health Service) and WHO.

In order to ensure the comfort, health, and peace of mind of all our visitors and associates, we have implemented the following detailed safety plan:


 



General Measures


All operating procedures throughout The Shelbourne had been reviewed and reworked in response to Covid19, and we continue to practice many of these procedures to ensure a luxury service experience while maintaining increased hygiene measures.
  
 

Housekeeping

 
  • Training: All associates underwent training on the ever-changing protocols and best practice standards in relation to Covid-19, and continue to upkeep the  rigorous cleaning standards and  hygiene practices.
  • Operating Standards: All cleaning standards have been fully reviewed, updated and maintained to ensure we have robust enhanced cleanliness and hygiene practices.
  • Chemical Audit: We have conducted a full review of all cleaning agents and chemicals in conjunction with our partner Ecolab.
  • Sanitising Stations: We have strategically placed hand sanitising stations throughout public areas.
  • Sanitising Schedule: We have implemented a documented sanitising program in place to ensure all public area high touch points (door handles/ lifts/ hand rails etc.) are sanitised on a regular basis throughout each day.



The Spa, Salon & The Health Club

 
  • Training: All associates have undergone retraining on the latest protocols and best practice standards in relation to cleaning standards and hygiene practices.
  • Operating Standards: All cleaning standards have been fully reviewed, updated and maintained to ensure we have robust enhanced cleanliness and hygiene practices.
  • Hand Sanitizer: Facilities to wash your hands with soap or disinfect your hands with hand sanitizer is available all throughout the Spa, Salon and Health Club.
 


Covid-19 Positive Case Protocol 



If you test positive for Covid19 during your stay at The Shelbourne, we urge you to please inform the hotel manager on duty. You can do this by contacting the front desk on +353 1 663 4500. All hotel services will become contactless, and we will assist you in restricting your movements, while keeping you as comfortable as possible.  

See below for more information on our Covid19 Positive Case Protocol :
 
  • In-room housekeeping service will cease.  
  • Fresh guest room amenities are available to be delivered to the door of your room daily, such as fresh bedding and towels. 
  • We can assist with collection and disposal of rubbish and used linens. These should be bagged and placed outside the room door for collection. 
  • In room dining is available and will be delivered to the door of your room on request. 
  • Guests who have tested positive for Covid19 are not permitted to utilise the hotel public areas, including dining outlets, Spa, Salon and Health Club.  
  • Where a guest may need to leave the property for exercise, they must wear a face covering while exiting and re-entering the property. Where possible they should utilise the staircase and not share the public elevators. 

We thank you for your cooperation on this matter.  

 

Answers to Frequently Asked Questions:



Reservations
 

Q. Can I change or cancel my reservation if I don't feel comfortable travelling or if travel restrictions have changed my plans?
A. You can cancel your booking up to 48 hours prior to arrival without charge.  Any bookings canceled after 48 hours will be charged a cancellation fee equating to the cost of a one night stay. All Advance purchase and prepaid rates are strictly non-refundable.

Q. Can I still make a booking online?
A. Yes, you can still make a reservation online for dates in the future. You will find our latest offers here

Q. Can I cancel my dining reservation?
A. Please note The Shelbourne's cancellation policy for dining reservations is 48 hours prior to arrival. Please note that no charges will be made to the credit card in advance of your reservation, should the reservation be cancelled on the day or a no show situation arise a cancellation charge of €20 for lunch and €30 for dinner per person will be charged to the credit card details provided by you.
 

Check in

 
Q. How will the check in process work?
A. We have the facilities for mobile check in, and our reservations team will assist you with this prior to arrival. 
 

Car Parking


Q. Are you providing valet parking?
A. In order to ensure the safety of our guests and associates, self-parking is available as an option as well as valet parking. We will email directions and GPS coordinates to you prior to your arrival.  
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