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  • COVID-19 Protocol

COVID-19 Protocol

 
We are devoted to bringing you the memorable experience of luxury and delight that you expect from The Shelbourne, while adhering to or exceeding all recommendations for safety, sanitation, and social distancing from local authorities and public health experts.

We have always taken great pride in upholding the highest standards of cleanliness and service throughout The Shelbourne, and that commitment is only strengthened in response to Covid-19. We have been developing role-specific training for all associates to ensure that we are following every possible protective measure and precaution. We have undertaken a total review of all operating procedures to ensure that our cleaning, hygiene, and service routines are even more rigorous and robust, with additional measures developed in consultation with industry experts and in line with guidance from the HSE ( Ireland's  Health Service) and WHO.

In order to assure the comfort, health, and peace of mind of all our visitors and associates, we have implemented the following detailed safety plan:


 

 



General Measures


All operating procedures throughout The Shelbourne has been reviewed and reworked to ensure a luxury service experience while adhering to social distancing and increased hygiene measures.
  • In line with the Irish Government guidelines, face coverings are mandatory in all public areas of The Shelbourne.
  • Temperature  Check Units are in place in the lobby of The Shelbourne.
  • We have implemented a flow management system for customers front of house and associates back of house, to ensure social distancing at all times.
  • We have added sanitising stations at all key entry and exit points including public toilets and elevator lobbies.
  • The hotel will operate a pre-booking process for all experiences throughout the hotel to ensure that all guests can be seated upon arrival while minimising queuing and bottlenecks.
  • We have invested in PPE and screens in key public areas and back of house to ensure a preventative approach.
  • All of our Associates will be fully trained on best practices regarding Coronavirus.
 

Restaurants and Bars

 
  • PPE: All of our team members will be wearing personal protective equipment and have undergone training in how to put on and remove PPE safely.
  • Protective Screens: We have installed protective screens in key customer engagement areas including our reception desks to protect customers and staff.
  • Hand Sanitizer and Antibacterial Soap: Facilities to wash your hands with antibacterial soap or disinfect your hands with hand sanitizer are available in all food & beverage areas and outside restrooms.
  • Increased Frequency of Cleaning: Door handles, table tops, handrails and trolleys are cleaned several times a day to ensure your safety.
  • Social Distancing: We have re-engineered our food & beverage areas and are following the 2 metre distancing guidelines throughout the front and back of house.
  • Flow Management: We have introduced a one-way flow management system for customers entering and exiting the hotel and key outlets. This system will be managed by personnel at the front door of the hotel, with clear signage indicating social distancing and directions.
  • Time Limits: Pre-booked time limited slots are in place for guests, which are a maximum of 105 minutes' duration plus 15 minutes to allow for cleaning
  • Queuing: Any area where guests or employees queue will be clearly marked for appropriate recommended physical distancing.
  • Walk-ins: Bookings are encouraged however we will take walk - in reservations if we have the space to do safely. There will always be a host at the front door to manage this process.
  • Restrooms: Clear signage will indicate the location of and route to the bathrooms. A strict queuing system and limitations on number of users must will be enforced to ensure physical distancing.
  • Contact Tracing : Businesses do not have to keep records of every person in a party, they will be required to have the name and contact details of one person in each party e.g. the person who books the table.That person should be advised to keep a record of who is in their party in case it is required for contact tracing in the future. Details must be securely retained for one month.
  • Digital Payments: We are encouraging cashless / contactless payments.
  • Menus: We will be using disposable menus to prevent cross contamination.
  • Condiments: We will be using individually packaged condiments such as salt & pepper etc..
 
 

Pre-arrival

 
  • The Shelbourne Experince: We will customise your stay at the pre-arrival reservations stage to ensure all your preferred times are pre-booked for meal periods and other activities.
  • Arrival: Arriving guests will have a designated entrance for checking in. This will be managed by our associates at the front door, and the lobby will also have clear signage denoting social distancing and directions.
  • Protective screens: We have installed protective screens at reception and concierge desks to protect our internal and external guests.
  • Sanitisation: Frequent sanitisation of high touch points such as elevators, reception counter top, credit card terminals, and pens etc. throughout the day.
 

Arrival

 
  • Mobile check in: Available for all Marriott Bonvoy members for keyless entry to guestroom.
  • Parking: Self-car parking available.
  • Luggage: Luggage handles will be sanitised before and after luggage handling and on delivery to your room.
  • In-room requests:  All our guest requests will be conducted while adhering to social distancing.
 

Departure

 
  • Mobile and TV checkout options are available.
 

Housekeeping

 
  • Training: All associates have undergone retraining on the latest protocols and best practice standards in relation to PPE, physical distancing, cleaning standards and hygiene practices.
  • Operating Standards: All cleaning standards have been fully reviewed and updated to ensure we have robust enhanced cleanliness and hygiene practices.
  • PPE: All associates will wear appropriate personal protective equipment and are fully trained in how to put on and remove PPE safely.
  • Chemical Audit: We have conducted a full review of all cleaning agents and chemicals in conjunction with our partner Ecolab.
  • Sanitising Stations: We have strategically placed hand sanitising stations throughout public areas.
  • Sanitising Schedule: We have implemented a documented sanitising program in place to ensure all public area high touch points (door handles/ lifts/ hand rails etc.) are sanitised on a regular basis throughout each day.
  • Hygiene Kit:To give guests further peace of mind, we are now supplying each guestroom with a hygiene kit including hand sanitiser and a packet of sanitising wipes.


The Spa, Salon & The Health Club

 
  • Training: All associates have undergone retraining on the latest protocols and best practice standards in relation to PPE, physical distancing, cleaning standards and hygiene practices.
  • Operating Standards: All cleaning standards have been fully reviewed and updated to ensure we have robust enhanced cleanliness and hygiene practices.
  • Temperature  Check Units: Are in place at the entrance to The Spa & Salon and The Health Club.
  • PPE: All associates will wear appropriate personal protective equipment and are fully trained in how to put on and remove PPE safely.
  • Chemical Audit: We have conducted a full review of all cleaning agents and chemicals in conjunction with our partner Ecolab.
  • Sanitising Stations: We have strategically placed hand sanitising stations throughout public areas.
  • Sanitising Schedule: We have implemented a documented sanitising program in place to ensure all public area high touch points (door handles/ lifts/ hand rails etc.) are sanitised on a regular basis throughout each day.
  • Hand Sanitizer: Facilities to wash your hands with soap or disinfect your hands with hand sanitizer is available all throughout the Spa, Salon and Health Club 
  • Digital Payments: We are encouraging cashless / contactless payments
     
 

Answers to Frequently Asked Questions:

 

Reservations

Q. Can I change or cancel my reservation if I don't feel comfortable travelling or if travel restrictions have changed my plans?
A.
  • 20th July - 30th September 2020 - bookings made during these dates for stays in the same period will get a full refund if they need to cancel with the exception of bookings for *special event dates. Advance purchase bookings for stays after the 1st October 2020 made during these dates will not be refunded.
  • 1st October 2020 - normal hotel 48 hour cancellation policy will apply. Advance purchase and prepaid rates are non-refundable

* Special Event Dates - Christmas Residential Packages 2020 & Aviation News Conference 2021
 
Q. Can I still make a booking online?
A. Yes, you can still make a reservation online for dates in the future. You will find our latest offers here. The Lord Mayor's Lounge and The Saddle Room restaurant will reopen on Monday 29th June with our guestrooms reopening on Monday 20th July.
 
Q. Can I get my hotel voucher extended?
A.Of course, we are trying our utmost to be as flexible as possible during this period. We will do our best to honour these vouchers where possible. Please contact our reception team on +353 (0) 1 6634500 or email ak.dubdt.gstsrvs@autographhotels.com with your voucher number to make an extension request.

Q. Can I cancel my dining reservation
A. Please note The Shelbourne's cancellation policy for dining reservations is 48 hours prior to arrival. Please note that no charges will be made to the credit card in advance of your reservation, should the reservation be cancelled on the day or a no show situation arise a cancellation charge of €20 for lunch and €30 for dinner per person will be charged to the credit card details provided by you.
 

Check in

 
Q. How will the check in process work?
A. We have the facilities for mobile check in, and our reservations team will assist you with this prior to arrival. We are also facilitating earlier check in times from 12pm, to reduce traffic in the lobby in line with social distancing requirements. There will be a dedicated entrance for checking in. You will also notice protective screens in the reception area, and signage indicating our one-way flow management system.
 

Car Parking


Q. Are you providing valet parking?
A. In order to ensure the safety for our guests and associates, self-parking is available and valet parking is available on request. We will email directions and GPS coordinates to you prior to your arrival.
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